1. How can I access the webinar on Demio?
To join a webinar on Demio, follow these steps:
Find the Registration Link: Check your email for a registration confirmation that contains a unique link to join.
Click the Link: At the scheduled time, click the link to enter the webinar room.
Enter Your Details: You may need to enter your name and email address before joining.
Ensure Compatibility: Make sure your web browser is up to date for the best experience.
2. What is the process for setting up a new webinar in Demio?
To create a new webinar on Demio:
Log In: Sign in to your Demio account.
Navigate to Events: Go to the "Events" tab and select "Create New Event."
Choose the Type of Webinar: Select from live, automated, or hybrid webinar options.
Configure Settings: Add details like the title, date, time, presenters, and add any polls, handouts, and configure your CTA (call to action).
Save and Publish: Review your settings and click "Save" to publish the event.
3. How do I troubleshoot common issues with Demio?
If you experience problems using Demio:
Check Browser Compatibility: Ensure you are using a compatible and updated web browser.
Clear Cache and Cookies: Sometimes, clearing cache and cookies can resolve display or connection issues.
Restart Your Device: Restarting can fix temporary glitches or connectivity issues.
Check Internet Connection: Ensure you have a stable and fast internet connection.
Visit the Help Center: Demio's Help Center offers detailed guides for specific issues.
4. Can I integrate Demio with other platforms?
Yes, Demio integrates with many platforms, but Demio only allows one API connection for a marketing app and that connection has to be reserved for Active Campaign set up the webinar funnel.
5. How can I record a webinar on Demio?
To record a webinar:
Automatic Recording: The recording will start automatically when the webinar begins.
Access the Recording: After the event, go to the "Recordings" section in your account to view or download the file.
6. What are the best practices for hosting a webinar on Demio?
Here are some tips for a successful webinar:
Prepare in Advance: Ensure all materials are ready, and practice using Demio's features.
Engage Your Audience: Use polls, Q&A, and chat features to interact with participants.
Test Technology: Check audio, video, and internet connections before the webinar starts.
Follow Up: Send follow-up emails to attendees with a thank you note or additional resources.
7. How do I customize the registration page for my Demio webinar?
Your registration page for your webinar is not set up in Demio for customization. The webinar page is is set up in WordPress on your subdomain and it customized to fit your needs.
8. What features are included in my Demio subscription plan?
Features vary by plan:
Growth Plan: Your Demio account is set up for the Growth Plan which includes automated webinars, custom branding for the webinar room, and integration options.
9. How can I upload and manage presentation materials on Demio?
To upload presentation materials:
Access Customize Tab: In your event settings, go to the "Customize" tab.
Upload Files: Click "Room" to upload PDFs, slides, or videos.
Manage Content: Use the webinar dashboard to switch between different files or share your screen.
10. Can I get detailed analytics and reports from my Demio webinars?
Yes, Demio provides detailed analytics:
Attendance Data: View who attended, when they joined, and how long they stayed.
Engagement Metrics: Track poll responses, chat interactions, and Q&A participation.
Conversion Rates: Monitor registrations, attendance, and follow-up actions.`
11. How do I invite participants to a webinar on Demio?
To invite participants you will need the link to the custom WordPress page we create for you. You can use the link in emails, social media posts or anywhere online.
12. What are the different roles for attendees in a Demio webinar?
Demio supports various user roles:
Host: Full control over the webinar, including managing content and participants.
Presenter: Can share screens, speak, and present content.
Moderator: Manages chat and Q&A sessions.
Attendee: Watches the webinar and participates in interactions like chat and polls.
13. How do I set up automated reminders for my Demio webinars?
To set up automated reminders:
Go to Emails Tab: In your event settings, find the "Emails Notifications" tab.
Configure Reminders: Set the timing for reminders (e.g., 24 hours or 1 hour before the event).
14. What security measures does Demio have in place for webinars?
Demio provides several security features:
Password Protection: Protect webinars with a unique password.
Unique Registration Links: Ensure each attendee has a personalized link.
Waiting Rooms: Control entry into the webinar with a waiting room.
Data Encryption: Use end-to-end encryption to protect data.
15. Can I host multiple webinars simultaneously on Demio?
You can only host multiple automated webinars in Demio at the same time. You cannot host multiple live webinars at the same time.
16. How can I conduct polls and Q&A sessions during a Demio webinar?
To run polls and Q&A:
Prepare Polls: Set up polls in advance in the event settings or create them during the webinar.
Use Q&A Feature: Enable the Q&A feature for participants to submit questions, which you can moderate and display live.
17. How do I handle technical issues faced by attendees during a webinar?
For attendee issues:
Encourage Refreshing: Ask attendees to refresh their browser or check their internet connection.
Switch Browsers: Suggest using another browser if issues persist.
Provide Live Support: Use the chat feature or a dedicated moderator for live troubleshooting.
18. How do I modify the date and time of an existing Demio webinar?
To change the webinar schedule, contact your account manager so they can do a change request to update your funnel. Changing the date in Demio will not automatically change the date in other parts of the funnel.
19. Can I create recurring webinars or series on Demio?
Yes, Demio supports recurring webinars:
Set Event Type: Choose "Recurring" or "Series" when creating a new event.
Configure Each Session: Set details for each session, such as date, time, and content.
20. How do I collect feedback from attendees after a Demio webinar?
To gather feedback:
Post-Webinar Survey: Use Demio's built-in survey tool to create a feedback form.
Send Follow-Up Email: Include a link to the survey in a follow-up email to all attendees.
21. How do I change the email address associated with my Demio account?
You are currently unable to change the email address associated with your Demio account without contacting your account manager.
22. What is the maximum number of attendees allowed in a Demio webinar?
The maximum number of attendees that can be in the webinar room at one time is 150.
23. How do I enable or disable chat features during a Demio webinar?
You are unable to disable the chat in Demio. You can however make the chat private so no one other than moderators and admins can view the messages being sent from attendees.
24. Can I use Demio to host a paid webinar?
Yes, you can host a paid webinar:
Use Payment Platforms: Integrate with platforms like Stripe or PayPal to handle payments.
Restrict Access: Send unique access links only to those who have completed payment.
Automate Emails: Use Demio's email automation to send payment confirmations and reminders.
25. How do I set up breakout rooms in Demio?
Demio does not currently support breakout rooms natively.
26. How do I handle no-shows or cancellations for my Demio webinar?
To manage no-shows or cancellations:
Send Reminders: Use automated reminders to reduce no-shows.
Follow Up with No-Shows: Send an email with a recording or invite them to future webinars.
Offer Flexible Options: Provide rescheduling options or access to automated replays.
27. How can I provide certificates of attendance for my Demio webinars?
To issue certificates:
Use Third-Party Tools: Integrate with tools like Certify'em or Google Slides for customizable certificates.
Automate Distribution: Set up automation rules to send certificates via email to attendees who complete the webinar.
28. How do I transfer ownership of a Demio webinar to another team member?
There is only one host associated with your Demio account, therefore you don’t have the option to transfer ownership.
29. Can I use custom branding or themes in my Demio webinars?
Yes, Demio supports custom branding:
Adjust Branding Settings: Access the "Branding" section in event settings to apply your brand's theme.
30. What is the difference between a live and an automated webinar on Demio?
The main differences are:
Live Webinars: Held in real-time, with live presenters and interactive features.
Automated Webinars: Pre-recorded sessions that play at scheduled times or on demand, mimicking a live experience.
Hybrid Webinars: Combine elements of both, with live interaction around pre-recorded content.
31. How do I manage time zones for a global audience on Demio?
To accommodate multiple time zones:
Display Time Zone Information: Show the event time in different time zones on the registration page.
Use Automated Emails: Include time zone conversions in reminders.
Schedule Multiple Sessions: Offer the same webinar at different times to cater to various regions.
32. How can I manage multiple presenters during a Demio webinar?
To handle multiple presenters:
Assign Presenter Roles: Add presenters in the event settings under the "Presenters" tab.
Switch Presenters Seamlessly: Use the control panel to switch presenters or grant/revoke permissions.
Coordinate via Chat: Use a private chat for presenters to coordinate during the webinar.
33. How do I mute all attendees in a Demio webinar?
All attendees are on mute by default when they join the webinar and their webcams will not be active.
34. What are the best practices for engaging attendees during a Demio webinar?
To boost engagement:
Use Interactive Elements: Polls, Q&A, and chat.
Break Content into Segments: Keep sessions concise with breaks or interactive moments.
Encourage Participation: Ask direct questions and acknowledge responses.
35. How can I download the attendee list after a Demio webinar?
To export the attendee list:
Go to the event you want view: Look for the “Activity” tab to view your insights.
Export Data: Click "Download Attendee List" to export in CSV or Excel format.
Review Attendance Metrics: View details like join time, engagement, and exit time.
36. How do I reset my Demio password?
To reset your password, email your account manager as we need access to the Demio account to set up your funnel. If you change the password and do not provide it to us, we will not be able to work on your funnel.
37. Can I add custom fields to the registration form for a Demio webinar?
Yes, you can add custom fields, but do not add them without consulting with your account manager or it might break an automation in your funnel.
38. How do I share my screen during a Demio webinar?
To share your screen:
Open the Control Panel: Click on the "Screen Share" button.
Select a Screen or Window: Choose the screen or application window you want to share.
Start Sharing: Click "Share" to begin, and use the control panel to stop when done.
39. What types of files can I upload to Demio for use in a webinar?
Accepted file types:
PDFs: For documents and slides.
Videos: MP4 format for video content.
Images: JPG and PNG formats for images.
Other Formats: Check Demio's guidelines for additional supported formats.
40. How do I promote my Demio webinar on social media?
To promote your webinar:
Share the Registration Link: Post the unique link on platforms like Facebook, Twitter, and LinkedIn.
Create Events: Use social media event features to promote the webinar.
Utilize Paid Ads: Consider boosting posts or running ads targeted at your audience.
41. Can I use Demio for internal team meetings or training sessions?
Yes, Demio can be used for internal purposes:
Set Up Private Webinars: Create events only accessible to your team.
Use Features Like Polls and Q&A: Engage team members during training.
Record Sessions: Keep a library of training materials for future reference.
42. How do I manage webinar reminders and follow-ups on Demio?
To manage reminders and follow-ups:
Configure Emails: Use the "Emails" tab in your event settings to set up automated reminders and follow-ups.
Set Timing: Choose when reminders are sent (e.g., 1 day before, 1 hour before).
Customize Content: Tailor the content of each email to match your brand and messaging.
43. What languages are supported in Demio webinars?
Demio supports multiple languages:
User Interface: Available in several languages, including English, Spanish, and French.
Webinar Content: You can present in any language; however, live translation is not supported.
Customize Language Settings: Adjust language settings in your event setup.
44. How can I customize the thank-you page after webinar registration?
To customize the thank-you page, reach out to your account manager so they can have it customized for you as we do not use the standard Demio landing pages for your funnel.
45. How do I embed a Demio webinar registration form on my website?
Email your account manager if you want to embed the Demio webinar registration form on your website.
46. What is Demio's policy on data privacy and GDPR compliance?
Demio takes data privacy and GDPR compliance seriously:
GDPR Compliance: Demio complies with the General Data Protection Regulation (GDPR) and other privacy laws.
Data Protection: Uses end-to-end encryption to protect data during transmission and storage.
User Rights: Offers features for users to access, modify, or delete their data as required by GDPR.
Privacy Policy: You can find more details in Demio's Privacy Policy.
47. How do I add a call-to-action button during a Demio webinar?
To add a call-to-action (CTA) button:
Go to Event Settings: Open the "Customize" and then click on “Rooom”.
Create a New CTA: Click "Add Interaction" and select "Call to Action."
Customize the Button: Enter the text, URL, and appearance settings for the CTA.
Schedule the CTA: If you're doing an automated webinar, you must decide when the CTA should appear during the webinar and click "Save."
48. Can I allow or restrict access to specific content during a webinar?
To control access to webinar content:
Use Permissions: Set up different access levels for presenters, moderators, and attendees.
Manage Content: Use the host dashboard to control what content is shared (e.g., presentations, screen shares).
Segment Audiences: Create segments or use private chat to share specific content with select attendees.
49. How do I cancel or reschedule a Demio webinar?
To cancel or reschedule a webinar, reach out to your account manager so we can notify anyone who has registered for the webinar about the changes. We will also need to update your funnel.
50. What types of support does Demio offer to webinar hosts?
Demio offers several support options:
Knowledge Base: Access articles, guides, and FAQs in the Help Center.
Email Support: Reach out to the support team via email for assistance.
Live Chat: Available for higher-tier plans to get immediate help from a support agent.
Webinars and Training: Attend Demio-hosted webinars and training sessions for deeper insights.
51. How can I track attendance and engagement during a Demio webinar?
To track attendance and engagement:
Use Analytics Dashboard: Access detailed metrics like join and leave times, poll responses, and chat participation from the "Analytics" tab.
Download Reports: Export attendee data and engagement metrics in CSV or Excel format.
Monitor Real-Time Metrics: View live engagement data during the webinar to adjust content or approach.
52. How do I handle high traffic or large audiences on Demio?
For large audiences:
Optimize Settings: Disable unnecessary features like HD video to save bandwidth.
Prepare Ahead: Test your internet connection and settings before the webinar.
Use Moderator Support: Assign moderators to handle chat and Q&A to ensure smooth communication.
53. What happens if my internet connection drops during a Demio webinar?
If you lose your internet connection:
Automatic Reconnection: Demio will attempt to reconnect you automatically.
Continue as a Presenter: If you are the host, the session continues, and you can rejoin as a presenter.
Communicate with Attendees: Use a backup communication method (like email) to notify attendees of any extended issues.
54. How do I create an automated email sequence for a Demio webinar?
To set up automated emails:
Go to Emails Tab: In your event settings, navigate to the "Emails" section.
Create Sequence: Set up emails for reminders (e.g., 24 hours or 1 hour before), follow-ups, and thank-you notes.
Customize Content: Edit each email's content to match your branding and messaging.
55. Can I invite guests or guest speakers to my Demio webinar?
To invite guest speakers:
Add Presenters in Settings: Go to the "Presenters" tab in the event settings and enter the guest's email.
Send Invitations: Demio will automatically send an invitation link to the guest speaker.
Assign Roles: Designate them as presenters or co-hosts to enable screen sharing and other features.
56. How do I customize the waiting room for a Demio webinar?
To customize the waiting room:
Access Event Settings: Navigate to the "Registration" or "Branding" sections.
Edit Waiting Room Content: Add custom text, images, or a welcome video.
Set Access Controls: Use the waiting room to control when attendees can enter the webinar.
57. Can I use Demio for evergreen or on-demand webinars?
Yes, you can create on-demand webinars:
Create Automated Events: Set up an automated webinar in the "Events" tab.
Enable On-Demand Access: Configure settings to allow attendees to watch the webinar at any time.
Promote the Webinar: Share the registration link for continued access.
58. How do I set up and use webinars in a funnel strategy on Demio?
To use webinars in a funnel strategy:
Define Your Goals: Decide on the purpose of the webinar (e.g., lead generation, sales).
Create a Series: Set up a series of webinars that guide attendees through different stages of the funnel.
Integrate with Marketing Tools: Use integrations with CRM and email marketing platforms to track progress and nurture leads.
59. How do I archive and store webinar recordings in Demio?
To archive webinar recordings:
Automatic Storage: Recordings are automatically stored in your Demio account under the "Recordings" tab.
Download or Share: Download the recordings in MP4 format or share them directly with attendees via a link.
Organize Content: Use folders and labels to organize recordings by topic or date.
60. How do I optimize video and audio settings for a Demio webinar?
For optimal video and audio:
Use High-Quality Equipment: Invest in a good microphone and camera.
Test Settings Before the Webinar: Use Demio’s test environment to check audio and video quality.
Set HD Quality: Adjust video quality settings in the event configuration to match your internet speed.
Minimize Background Noise: Use noise-canceling microphones and choose a quiet location.
61. Are there statistics on how frequently a replay link is watched in Demio?
Demio will show stats on who watched the replay of a live webinar, including unique views and total views. For an automated webinar, Demio doesn't record this information because Demio doesn't an option to send a replay for automated and on-demand events. Automated and on-demand webinars require replays to be hosted on a video streaming platform such as Vimeo. Vimeo will show stats on views, impressions, watch time, and other statistics. Click here to view the Vimeo FAQ page. Reach out to your account manager to get stats for your replays.