To ensure you receive the most efficient and effective support, we want to provide you with clear guidelines on how to contact our team. Please read this information carefully and keep it for future reference.
Primary Contact Method: Email
- For ALL communications, please use this email address: [email protected]
- IMPORTANT: Please do not email team members directly using their individual work email addresses (e.g., [email protected])
Why is this important?
We use an advanced customer support system (Intercom) that automatically routes your inquiries to the appropriate team member. This ensures faster response times and more efficient issue resolution.
Additional Contact Methods:
1. Client Portal
- Log in to your client portal at https://portal.eightdigitmedia.com
- Use the messenger (lower right corner) to chat with an account manager
2. Phone Support
- For urgent matters, you can reach us at 214-393-1820
- Available hours: M-F 8:00 AM CST to 5:00 PM CST
Benefits of Our Communication System:
- Faster response times
- Ensures your query reaches the right team member
- Provides a record of all communications for future reference
- Allows for seamless handoffs between team members if necessary
Remember, by using [email protected], you're helping us serve you better. This system allows us to:
- Track and prioritize all inquiries efficiently
- Provide consistent, high-quality support
- Ensure business continuity even when specific team members are unavailable
We appreciate your cooperation in following these guidelines. If you have any questions about our communication procedures, please don't hesitate to ask.