When a lead replies to one of your SMS messages, the portal can email you so you don't have to keep the Messages page open to know about new replies. You decide who gets these notifications — add as many email addresses as you want, remove them anytime.
Where to manage recipients
The notification settings live right inside the Messages inbox, in the toolbar at the top:
Top row of the toolbar shows your two-way SMS status and a Disable button
Bottom row of the toolbar shows the notification recipients list
Adding a recipient
Open the Messages page
In the toolbar's "Notify on reply" row, click into the email input field
Type the email address you want to add (e.g.,
[email protected])Press Enter or click the Add button
The email will appear as a chip in the recipient list. It's saved immediately — no separate Save button needed.
You'll see a confirmation that it's been added. If the email is in an invalid format (missing the @, no domain, etc.), you'll get an error and the address won't be added.
Removing a recipient
Each email in the recipient list has a small × button next to it. Click that to remove the recipient. The removal is immediate.
What the notification looks like
When a lead replies to your SMS, every recipient on the list gets an email. The subject line shows the lead's name, and the body contains:
The lead's name and phone number
The message they sent (in a quoted format)
An Open conversation button that takes you directly to the Messages page in your portal
Subject example: "New message from Chris Ross"
Multiple recipients
You can add as many recipients as you need. All of them will be on the To line of the notification email — meaning each recipient can see the others' email addresses. If you want recipients to not see each other (BCC-style), let your administrator know and we can adjust the notification format.
Notification throttling
If a single lead sends multiple messages in quick succession, you won't get spammed with emails. The system sends at most one notification per lead per 5 minutes. So if a lead sends 10 messages in two minutes, you'll get one email (about the first one), and the next nine are silently grouped behind it. Five minutes later, if they send another, a fresh notification fires.
This keeps your inbox clean while still keeping you informed about replies that need attention.
Changing without enabling two-way SMS
If two-way SMS is currently disabled, the toolbar is hidden — so you can't manage recipients until you enable it. See "Enabling Two-Way SMS" first.