Eight Digit Media

How to turn on two-way SMS in your client portal and what happens when you do.

Enabling Two-Way SMS

Add or remove the email addresses that get notified when a lead replies to your SMS.

Setting Up Notification Recipients

How to turn off two-way SMS temporarily or permanently.

Disabling Two-Way SMS

How to send SMS messages from the portal, including limits and best practices.

Sending and Replying to Messages

What happens when a lead texts STOP, how it appears in the portal, and how they can opt back in.

When a Lead Opts Out (STOP)

Quick fixes for the most common issues with the Messages portal.

SMS Troubleshooting

Navigate your conversation list, view threads, search, and see real-time updates.

Using the Messages Inbox

Chris Ross

Everything you need to know about how to text your leads.

Two-Way SMS Messaging

Find answers and get help from Intercom Support and Community Experts

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