Getting to your Catchlight Analytics Dashboard is quick and easy. This guide will walk you through the login process and help you troubleshoot any access issues.
Logging Into the Client Portal
Follow these steps to access your dashboard:
Step 1: Navigate to the Portal
Open your web browser and go to your client portal URL. This URL was provided to you in your welcome email or by your account administrator.
Typical URL format: https://portal.eightdigitmedia.com
Step 2: Enter Your Credentials
On the login page, enter:
Your username or email address
Your password
First-time users: If this is your first login, you may need to:
Click "Set Password" or "First Time Login"
Follow the instructions to create your password
Verify your email address if prompted
Step 3: Navigate to Analytics
Once logged in:
Look for the navigation menu (usually on the left side or top of the page)
Find and click on "Analytics" or "Catchlight Analytics"
Your dashboard will load with your current data
Tip: Bookmark the direct URL to your analytics dashboard for faster access next time.
Browser Requirements
For the best experience with your Catchlight Analytics Dashboard, use:
Recommended Browsers
Google Chrome (version 90 or newer)
Mozilla Firefox (version 88 or newer)
Safari (version 14 or newer)
Microsoft Edge (version 90 or newer)
Required Settings
JavaScript must be enabled - Required for interactive charts and filtering
Cookies must be allowed - Needed to maintain your login session
Pop-up blocker exceptions - Some features may open in new windows
Device Recommendations
Desktop or laptop - Optimal viewing experience with full chart visibility
Tablet - Works well for reviewing data on the go
Mobile phone - Functional but some charts may be harder to read
Troubleshooting Access Issues
If you're having trouble accessing your dashboard, try these solutions:
Cannot Find Login Page
Problem: You don't know your portal URL
Solution:
Check your welcome email for the login link
Contact your account administrator or support team
Look for previous emails from your company containing portal links
Forgotten Password
Problem: You can't remember your password
Solution:
Click "Forgot Password" on the login page
Enter your email address
Check your email for password reset instructions
Follow the link to create a new password
Return to the login page and sign in
Note: Reset links typically expire after 24 hours for security.
Account Locked
Problem: You see a message that your account is locked
Solution:
This usually happens after multiple failed login attempts
Wait 15-30 minutes and try again, or
Contact your account administrator to unlock your account immediately
Dashboard Not Loading
Problem: You can log in, but the dashboard doesn't load or appears blank
Solution:
Clear your browser cache and cookies
Chrome: Settings → Privacy and Security → Clear browsing data
Firefox: Settings → Privacy & Security → Clear Data
Safari: Preferences → Privacy → Manage Website Data → Remove All
Disable browser extensions
Ad blockers or security extensions may interfere
Try loading the page in an incognito/private window
Check your internet connection
Ensure you have a stable connection
Try loading other websites to confirm connectivity
Update your browser
Outdated browsers may not support all features
Update to the latest version
Charts or Filters Not Working
Problem: Interactive features aren't responding
Solution:
Verify JavaScript is enabled
Check your browser settings
JavaScript is required for dashboard functionality
Refresh the page
Press F5 or click the refresh button
This reloads all dashboard components
Try a different browser
Test if the issue is browser-specific
Use one of our recommended browsers
Permission Errors
Problem: You see "Access Denied" or "Insufficient Permissions"
Solution:
Your user account may not have analytics access enabled
Contact your account administrator to request access
Verify you're logging in with the correct account
First-Time Setup
If this is your first time accessing the dashboard:
1. Review the Welcome Tour
Some portals offer a guided tour of the dashboard. If prompted, we recommend taking it to familiarize yourself with the layout.
2. Set Your Preferences
Check if there are any user preferences you can customize:
Default date range
Email notification settings
Dashboard layout options
3. Explore Sample Data
Take time to click through the various sections and features without pressure. Understanding the layout now will save time later.
4. Bookmark Important Pages
Save direct links to:
Your analytics dashboard
Frequently used reports
Help documentation
Security Best Practices
To keep your account secure:
Do:
Use a strong, unique password
Log out when using shared computers
Keep your password confidential
Update your password periodically
Don't:
Share your login credentials with others
Use the same password as other accounts
Save passwords on public computers
Leave your session open unattended
Getting Help with Access
If you've tried the troubleshooting steps and still cannot access your dashboard:
Contact Support:
Email: [email protected]
Phone: 214-393-1820
Live Chat: Available in the portal
When contacting support, provide:
Your name and email address
The specific error message you're seeing
What browser and device you're using
What you've already tried
Next Steps
Once you've successfully accessed your dashboard:
Understanding Your Dashboard - Learn about the layout and main sections
Using Dashboard Filters - Start filtering and searching your data
Understanding Key Metrics (KPIs) - Interpret the performance indicators you see
Quick Tip: Most access issues are resolved by clearing your browser cache or using a recommended browser. Try these first before contacting support!