Sold out? Bad weather? Need to slow down sign-ups? Here's how to pause your ads, cap registrations, or cancel — and what to expect.
Pause your ads (and stop new sign-ups)
Once your campaign is live, you can request a pause yourself in a couple of clicks. On My Requests, open the event, click Pause ads in the detail panel, add a quick reason if you'd like, and confirm.
Clicking Pause ads isn't an instant, automatic shut-off. It notifies your team, and we then manually turn off your Meta ads and disable the sign-up form so no new registrations come in. The event shows a Paused tag as soon as you confirm — so you know your request went through — and we action the shut-off as quickly as we can. Everyone who already registered keeps their confirmations and reminders.
If your campaign isn't live yet, or you'd like a hand, use Chat with us at the top of the portal and we'll take care of it.
Capping registrations at a venue or seat limit
Please note: we can't automatically stop a campaign at a set number of registrants. Our team actively monitors your campaign's performance — that it's bringing in registrations, that your cost per lead is in line with what we'd expect, and so on — but we don't have a way to switch the ads off on their own the moment you reach a specific headcount, like 40. Watching that number against your venue's limit is the one part that stays with you — and stopping it is quick once you're ready.
To stay within a venue or seat limit:
Track your registrations on the My Leads page — that's your live count.
Stop a little early. As you get close to your limit, open the event on My Requests and click Pause ads (or use Chat with us if you'd like us to handle it). Because pausing goes to our team to action rather than switching off on its own, it's best to ask a bit before you hit your number rather than exactly at it.
Cancel an event
To cancel, open the event on My Requests and click Cancel this request in the detail panel. We'll pull the ads and close registration. If the campaign's ads are already running, the form lets you know they'll be turned off and asks whether we should notify the people who already registered or you will — and if you'd like us to, you can review and edit the email and text we'll send them.
What happens next
You'll get a confirmation once it's done, and the change is recorded in the event's history so there's a clear record. For anything time-sensitive, the fastest route is always the Chat with us button at the top of the portal.